return the item(s), at your cost, within 14 days of notification.you notify us of your wish to cancel your order within this time period by email to include in the email your order number, details of the item and your reason for return.You can return the goods in store or by post. If you change your mind, you have the right to cancel at any time from the moment you place your online order and up to 14 days from the day you receive your goods.
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During a lockdown we will contact you to arrange a convenient collection time from the shop or by arrangement we will deliver free of charge within the local PO21 and PO22 areas. Please select Click & Collect at check out and bring your email confirmation to the store.Ĭollection can normally be made of in stock items within one hour, from our store at: 9 London Road, Bognor Regis, West Sussex, PO21 1PQ. Click & CollectĬlick and Collect is available free of charge on all orders. Please contact us via you have entered the delivery details incorrectly, we will help you arrange delivery to the correct address but it will be at your own expense. We must be notified of any undelivered parcels within 14 days. In reality, the vast majority of orders are received on time. We always want to deliveries to arrive as quickly as possible and should there be a problem we will try to keep customers informed and hope you will be understanding should the worst happen. The Covid Crisis has occasionally seen delays to Royal Mail delivery times which are out of our control. Providing us with an email address and a mobile phone number allows the delivery company to contact you directly to arrange delivery.ĭispatch and delivery times are estimates and at very busy times, such as the run up to Christmas or at times of severe weather disruption, it may not be possible for these times to be met. If you are not in, a card will be left for you to re-arrange delivery. Courier deliveries are normally made between 8am and 6pm but may be later during busy periods. Standard working days are Monday to Friday, excluding Bank Holidays.Īll deliveries require a signature. Orders placed after 1pm or on a non-working day will be dispatched the following working day for delivery on the subsequent working day. Orders placed before 1pm on a standard working day will be dispatched the same day for delivery the next working day. Please email for information regarding delivery to The Channel Islands and non-UK addresses. Unfortunately we are unable to offer a next day service to the following post codes: Next day deliveries will be dispatched via an overnight courier service. Orders less than £40 cost £6 to deliver (£4.50 for cards). Next Day Delivery - UK MainlandĪll orders of £40 or over are dispatched without charge. You will receive an email containing your tracking details once the package has been dispatched. This service covers the Highlands & Islands, Scilly Isles, the Isle of Man and Northern Island.
The cost is £4, apart from cards which cost £2.50 and parking vouchers which cost £1. Standard Delivery - UK MainlandĪll orders under £40 will be sent Royal Mail second class signed-for.
You will receive a confirmation email once the order has been dispatched. We aim to dispatch all Standard Delivery orders within one working day of being placed but at particularly busy periods this may take longer.
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Full details of any such changes to our standard delivery terms will be listed within the appropriate individual product descriptions or product ranges. Please check details of the personalised product description very carefully.įrom time to time we may apply delivery discounts, offers or restrictions to individual products. * Orders of personalised items may take longer to be dispatched and may be subject to further restrictions. You will receive a further email once your order has been picked and packed, to confirm that the items are ready for dispatch.
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Orders of £40 or more qualify for FREE next working day delivery to addresses in the United Kingdom.* Please check this email carefully and inform us if you notice any mistakes in the details or you need to make any changes, quoting the order number on the email.
Once you have placed your order, you will receive an email to confirm your order details.
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